After your order has been completed, a confirmation email will be sent to the email address you entered within 24 hours.

If you do not receive this email, it may be due to an incorrect email address, an issue with the mail server, or the possibility that the order was not completed successfully.

The email address you entered may be incorrect, the confirmation email may have been filtered into your spam/junk folder, or your order may not have been completed successfully.

Please contact us using the inquiry form at the bottom of this page, and include the information you entered when placing your order (such as your name and phone number).

If your order was placed very recently, we may still be able to accommodate changes.

Please contact us using the inquiry form at the bottom of this page, and include the information you entered when placing your order (such as your name and phone number).

In some cases, you may need to cancel the order once and place a new order again.

We are unable to combine separate orders for shipment after they have been placed.

You will need to cancel the orders once and place a new order using the same cart.

To request an order cancellation, please contact us using the inquiry form at the bottom of this page and include the information you entered when placing your order (such as your name and phone number).

Please check the estimated delivery time indicated at the bottom of each product page.

Orders are usually shipped within 2–5 business days.

If you order multiple items with different delivery times in the same cart, the shipment will be made according to the item with the latest delivery schedule.

Please check the shipping confirmation email and the estimated delivery time indicated at the bottom of each product pageIf you ordered multiple items with different delivery times in the same cart, the shipment will be made according to the item with the latest delivery schedule.

If you still have not received the shipping confirmation email after the stated delivery period has passed, please contact us using the inquiry form at the bottom of this page and include the information you entered when placing your order (such as your name and phone number).

We are unable to accept requests for specific delivery dates and times.

After your order has been shipped, we will send you the tracking number by email. Please contact the shipping carrier directly regarding delivery scheduling.

Except for items specifically noted on the product page, such as pre-order items or made-to-order products, we accept returns only for unused items within 7 days after delivery.

Please contact us using the inquiry form at the bottom of this page, and include the information you entered when placing your order (such as your name and phone number), along with the reason for your return request.

We do not accept returns or exchanges for items specifically noted on the product page, such as pre-order items or made-to-order products.

In addition, we cannot accept returns or exchanges for items that have been used or worn, or for items that have been damaged due to the customer’s handling. This includes damaged packaging, as well as items with tags or labels removed.

Stock availability is updated regularly on each product page.

We are unable to provide individual restock notifications or accept special order requests for specific items.

弊社より個別の領収証の発行および商品との同封は行っておりません。

領収書は下記となっております。

・代金引換（代金着払い）の場合
代金引換料金の受領時に配送業者からお渡ししている送り状（伝票）の控えが領収書となります。また、送り状（伝票）の控えは税務署提出用にもご利用いただけます。

・クレジットカード決済・AmazonPayの場合
クレジット会社発行の請求明細書が領収書となります。

・後払い（コンビニ決済）の場合
コンビニエンスストアでのお支払いの場合、お支払いしていただいた際のお客様控え「払込受領書」が領収書となります。

公的な領収書として取り扱いができますので、ご利用ください。

We do not offer gift wrapping services for products.

However, we do sell gift boxes featuring our brand logo, so please feel free to consider them.

We are unable to remove price tags before shipping.

We do not offer noshi (ceremonial gift wrapping) or message card services.